Client overview
Our customer is an internationally renowned organization providing telecom services to end users in Caribbean Islands. It delivers state-of-the-art telecom services and market leader in their segment.
Challenges
Supporting their core telecom operations, our customer extends Customer care services to its esteemed clientele. The services entails integration with multiple third party software solutions as they evolved from different vendors. Customer care were challenged with managing the process manually, which is costly as well as error-prone.
Our customer had additional challenges of integrating various divisions within their organization, who over time have evolved multiple systems. These divisions have developed specific procedures to suit their specific needs and thereby a solution was sought that could help each division keep their existing modus-operandi as is.
Our customer had additional challenges of integrating various divisions within their organization, who over time have evolved multiple systems. These divisions have developed specific procedures to suit their specific needs and thereby a solution was sought that could help each division keep their existing modus-operandi as is.
Our solution
We delivered a software platform which allowed for total integration and automation of Customer care processes. This entailed electronic integration with various vendors and multiple telecom solutions within the organization.
The solution catered to various security requirements of role based access control, intuitive user management interface, encryption of files and audit trails.
